FIDUS FLO NEWS

The update your competitors
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WhatsApp, Meta, Google, UPI — what changed, what it means, and what to do next.

All (16) WhatsApp & Meta (10) Google & Ads (4) Payments & UPI (2)

India Pauses WhatsApp Usernames as Meta Meets MeitY — and Telegram and Signal Get Notices Too

India has paused WhatsApp usernames: after meeting MeitY, Meta will defer the India rollout pending review — and Telegram and Signal have now been served notices too.

Jul 7, 2026 Read →

WhatsApp & Meta

WhatsApp Launches Usernames — India Flags Fraud Risk as the Handle Land-Grab Begins

WhatsApp opened username reservations on June 29. India's IT ministry has asked for a hold over impersonation fears — and brand handles are already being grabbed. What it means for your business.

Jul 3, 2026 Read →

WhatsApp & Meta

Meta Just Put a Free AI Agent Inside WhatsApp — Here's What It Means for Your Business

Meta has launched its Business Agent globally — a free AI that answers customers, books appointments and qualifies leads right inside WhatsApp. Here is what it does, what it doesn't, and where it leaves your CRM.

Jun 22, 2026 Read →

WhatsApp & Meta

Why WhatsApp Is Quietly Throttling Your Campaigns — Portfolio Pacing Explained

Meta's Portfolio Pacing batches your WhatsApp campaigns and pauses delivery the moment engagement turns negative. Here is how it works, who it hits hardest, and how to stay in the green.

Jun 14, 2026 Read →

WhatsApp & Meta

WhatsApp Banned General-Purpose AI Bots — Here Is What Indian Businesses Can Still Run

Since January 2026, WhatsApp prohibits general-purpose AI chatbots on its Business API. Business-specific automation is still fully allowed — here is exactly where the line sits.

Jun 13, 2026 Read →

WhatsApp & Meta

WhatsApp Is About to Hide Customer Phone Numbers — What BSUID Means for Your Business

WhatsApp is rolling out usernames in 2026, and with them a new identifier called BSUID. For businesses, it changes the one thing your customer database is built on — the phone number. Here is what to prepare for.

Jun 12, 2026 Read →

WhatsApp & Meta

Meta Raised WhatsApp Marketing Rates in India — What the January 2026 Hike Actually Costs You

From 1 January 2026, Meta increased WhatsApp marketing message rates in India by about 10% to ₹0.86. Five months in, here is what changed, why your bill went up by more than that, and the four levers that actually cut WhatsApp cost.

Jun 9, 2026 Read →

FLO

WhatsApp & Meta

WhatsApp Is Now Blocking Repeat Marketing Messages — And Penalising Businesses That Retry Too Fast

Meta has tightened its per-user marketing message limits and added WABA-level enforcement for excessive retries. If your campaigns are showing error 131049, here is exactly what is happening and what to do.

Jun 5, 2026 Read →

FLO

WhatsApp & Meta

WhatsApp Usernames Are Rolling Out — And Your Contact List Is Not Ready

Starting June 2026, WhatsApp users can hide their phone numbers behind a username. For businesses using the API, that changes how you identify every customer in your CRM.

Jun 3, 2026 Read →

FLO

WhatsApp & Meta

Meta Is Now Controlling When Your WhatsApp Broadcasts Land — Here's What Changed

WhatsApp is no longer letting businesses blast thousands of messages in one go. Portfolio Pacing means Meta decides the speed of your campaign — and can pause it mid-send if signals go wrong.

Jun 2, 2026 Read →

Mandeep S.

★ ★ ★ ★ ★

I want to give a massive shoutout to the incredible team at Fidus Synergies LLP. Finding a vendor is easy, but finding a true tech partner in your progress is rare—and that is exactly what they have been for us during the beta development of our cross-platform Vendor Management application. A huge part of this phenomenal experience comes down to their Principal, Sham Kamboj. Sham is an absolutely amazing and engaging leader who brings both brilliant technical expertise and a genuine passion for his clients' success. Under his guidance, the Fidus team didn't just write code or configure Out of box solutions; they delivered comprehensive solutions that laid a flawless foundation for our AI, Automated client experience workflows, Marketing Optimization Suite, mobile and desktop platforms. Their deep expertise in complex AI and Database engagements elevated our application from a standard operational tool to an intelligent, scalable, and future-proof ecosystem. Sham takes the time to understand the vision behind the technology, making even the most complex architectural challenges feel manageable and exciting. If you are looking for a forward-thinking, dedicated team to elevate your business, I cannot recommend Fidus Synergies LLP and Sham highly enough! 🚀

Eshan Gill

I’ve been using this CRM for the past 2 months, and it has helped me automate and systemize my business. Calls are being booked automatically, and clients are receiving regular follow-ups through email and WhatsApp. My show-up rate has increased, and my closure rate has improved as well. This is a must-have for every business owner.

Dr. Kavita Sharma

Sharma Dental Clinic

FLO transformed how we follow up with patients. Appointment reminders go out automatically on WhatsApp and our no-show rate dropped by nearly 40%. Setup was smooth and the team was very responsive.

Rohit Malhotra

Malhotra Coaching Centre

We enrolled 120+ students last batch using FLO's WhatsApp sequences. No manual follow-up needed — the automation handled everything from inquiry to fee payment confirmation.

Priya Nair

The Skincare Studio

Our repeat purchase rate went up after we started using FLO for post-sale WhatsApp follow-ups. The ROI calculator on their site actually undersells it — results came faster than we expected.

Arjun Mehta

Elevate Real Estate

FLO Konnect was exactly what we needed for site visit follow-ups. Quick to set up, works reliably, and the support team actually picks up the phone. Rare these days.