FLOby Fidus Free assessment →
Repeat business

Your next sale is probably someone who already bought from you.

Every business has a list of past customers. Most of it sits in a phone, unused, until a festival when everyone gets the same message. We set up the way you stay in touch, so it feels like you remembered them, not like you sent a blast.

Book a conversation → How we set it up
A salon owner greeting a returning client at the door, both smiling, warm interior light. Candid, not posed.
Last visit · 6 weeks ago
  1. A note around her usual visit gap
  2. Her reply lands with Simran, her stylist
  3. Bridal clients: a note before wedding season
Sound familiar?
  • Past customers only hear from you at Diwali
  • Everyone gets the same offer, whatever they bought
  • Bulk messages get your number reported or blocked
  • Renewals and repeat orders depend on the customer remembering
How we set it up for your business

We ask first. Then we set it up your way.

What we ask youWhat we set up

Who are your customers, and how are they different from each other?

Your list cleaned up and organised by what they bought, when, and how much. Imported from phones, sheets and old software.

When would a customer actually want to hear from you?

Messages tied to their moment: a service due, a plan ending, the season they bought in last year.

What should it sound like?

Written in your voice and sent from your official business number, within Meta's rules so your number stays safe.

What happens when they reply?

Replies go to a person on your team, not into a dead inbox.

Broadcast to a chosen group with quiet hours, then delivery, replies and bookingsBroadcast · Diwali check-inWho gets itInclude Visited in the last 6 monthsInclude Not visited in 6 weeksExclude Opted out of offers412 customers matchWhenSat, 10:30 amQuiet hours: 9 pm to 9 amSent in small batches so replies can be answeredAfter it went outDelivered398Read341Replied87Visits booked3187 replies routed to the front deskEach one assigned, none left unanswered
Broadcasts. Send to a chosen group, outside quiet hours, in small batches. Replies come back to a person, not a void.
Message template with variables and buttons, and how the customer sees itMessage templatesTemplate namevisit_reminder_eveningCategoryUtilityLanguageEnglish, HindiBodyHi {{1}}, a reminder for your visittomorrow at {{2}} with {{3}}.Reply 1 to confirm or 2 to pickanother time.ButtonsConfirmChange timeCall usApproved by MetaHi Meera, a reminder for your visittomorrow at 10:30 am with Dr. Anand.Reply 1 to confirm or 2 to pickanother time.7:00 pmConfirmChange timeCall usCustomer sees
Templates. Approved WhatsApp templates with the customer’s details filled in, and buttons so they can answer in one tap.
An example

How this could look for a salon.

Before

One festive offer a year to the whole contact list. Half the replies were never answered.

After

Clients hear from the salon around their usual visit gap. Bridal clients get a note before wedding season. Replies land with the stylist they saw last.

An illustration of a typical setup. Yours will follow how your business works.

Part of something bigger

This is one part of how FLO works.

On its own, this fixes one thing. Connected to the rest, a lead becomes a booking, the booking becomes work for your team, the work gets checked, and the customer gets asked how it went. That's when a business starts running on systems instead of reminders.

See how we work →

Start here

Tell us how your business works. We'll show you what it could look like.

No demo script. A conversation about your business, your customers and what's slipping today.

We take on only a few new businesses each month. The first months need real attention, and we don't rush them.

Start my free assessment → WhatsApp us Book a working session