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Leads and first response

Never lose a lead to a busy day.

Enquiries come from ads, your website, Instagram, a missed call, a walk-in. On a busy day some of them simply don't get a reply. We set it up so every enquiry lands in one place, reaches the right person, and gets answered the way your business would answer.

Book a conversation → How we set it up
A receptionist at a calm front desk answering a call, appointment book open, patients waiting relaxed in the background.
Missed call · 6:42 pm
  1. WhatsApp with booking slots, within a minute
  2. Owner: Priya, front desk
  3. Not booked by 6 pm: clinic manager
Sound familiar?
  • Enquiries sit in three phones and two inboxes
  • Nobody is sure who was supposed to call back
  • A good lead from Saturday gets a reply on Tuesday
  • You hear about the lost ones only when a competitor mentions them
Sham Kamboj, in about a minute

Clients buy when they’re ready. Why chasing kills the sale.

Following up so the customer feels looked after, not chased.

How we set it up for your business

We ask first. Then we set it up your way.

What we ask youWhat we set up

Where do your enquiries come from today?

Every source feeds one list: ad forms, website, Instagram and Facebook messages, WhatsApp and missed calls.

Who should handle which enquiry?

Routing by area, product, language or who's on duty. Nobody picks leads from a shared pile.

How fast, and in what tone, should the first reply be?

First response set by your rules. Instant for some businesses, a personal call next morning for others.

What should happen if nobody responds?

A reminder to the owner of the lead, then a nudge to the manager. Nothing goes quiet.

Workflow: an enquiry is answered, assigned and followed up automaticallyWorkflow · New enquiry follow-upTRIGGERNew enquiry arrivesWhatsApp, website form or Meta lead adACTIONReply in your voiceWithin a minute. Asks a good time to callACTIONAssign to the right personBy course and city. Owner gets a taskCustomer replied within 2 hours?YesNoACTIONBook a visit, remind 1 hr beforeOwner sees the slot on the calendarWAIT, THEN CHECKNudge next morning at 10Still quiet after 2 days: founder sees it
Workflow. An enquiry is answered in your voice, assigned to the right person and followed up. If it goes quiet, someone is told.
Conversation: automatic first reply, internal note and the counsellor taking overConversationsRRiya S.2mOkay, after 6 worksWhatsAppAArjun M.18mIs the Sunday batch full?WebsiteNNeha K.1hThanks, see you MondayWhatsAppKKabir3hCan you send the fee details?InstagramSSimranYdayBooked for 11:00WhatsAppRiya S.Enquiry: Class 11 science batch · Owner: PriyaHi, I saw your ad for the sciencebatch. What are the timings?Customer · 11:42 pmHi Riya, thanks for asking.Batches run 7 am and 5 pm.When is a good time to call you?Automatic reply · 11:42 pmAfter 6 is betterCustomer · 8:05 amInternal note@Priya call her after 6 pm today. Task created.Hi Riya, Priya here. Callingyou at 6:15, is that okay?Priya · 6:10 pm
Conversations. Every channel in one inbox. The first reply is automatic; the counsellor takes over with the full history and an internal note.
An example

How this could look for a clinic.

Before

Calls during OPD hours went unanswered. WhatsApp enquiries were answered by whoever happened to pick up the reception phone.

After

Missed calls get a WhatsApp message with booking slots within a minute. Each enquiry is owned by one front-desk person. Anything unanswered by 6 pm reaches the clinic manager.

An illustration of a typical setup. Yours will follow how your business works.

Part of something bigger

This is one part of how FLO works.

On its own, this fixes one thing. Connected to the rest, a lead becomes a booking, the booking becomes work for your team, the work gets checked, and the customer gets asked how it went. That's when a business starts running on systems instead of reminders.

See how we work →

Start here

Tell us how your business works. We'll show you what it could look like.

No demo script. A conversation about your business, your customers and what's slipping today.

We take on only a few new businesses each month. The first months need real attention, and we don't rush them.

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