by FidusRun your team without a WhatsApp group.
Work gets assigned in a group chat, confirmed with a thumbs-up and forgotten by Thursday. The founder becomes the reminder system. We set up how work moves through your business: who does it, who checks it, and who hears when it's stuck.
- 8 follow-ups due, each with an owner
- 2 quotes waiting for a check
- 1 delivery 2 days late: reached the founder
- Tasks are given on WhatsApp and lost in the scroll
- Quality depends on who did the job that day
- Problems reach you only after the customer complains
- When someone is on leave, their work just waits
When the business runs on chats
Orders, handovers and follow-ups lost in chats, and the gaps founders learn to live with.
We ask first. Then we set it up your way.
What happens after a customer says yes?
Each step written down once, then assigned automatically to the right role.
What must be checked before it reaches the customer?
Checks built into the flow, with the checker named. Nothing goes out unseen.
How should feedback come back?
Customers asked at the right moment. Poor feedback goes back to the person responsible, the same day.
When should something reach you?
Clear escalation rules. You hear about what's stuck, not about everything.
What does a normal day and week look like?
Opening checklists, weekly reviews and leave cover, so routines don't depend on memory.
How this could look for an interior design studio.
Site updates went to a group. Client complaints came straight to the founder's phone, usually late at night.
Every project has an owner and a checklist for each stage. Site photos are reviewed by the design lead before they go to the client. Any delay of more than two days reaches the founder with the reason attached.
An illustration of a typical setup. Yours will follow how your business works.
This is one part of how FLO works.
On its own, this fixes one thing. Connected to the rest, a lead becomes a booking, the booking becomes work for your team, the work gets checked, and the customer gets asked how it went. That's when a business starts running on systems instead of reminders.
Tell us how your business works. We'll show you what it could look like.
No demo script. A conversation about your business, your customers and what's slipping today.
We take on only a few new businesses each month. The first months need real attention, and we don't rush them.