by FidusReviews that come in on their own.
Happy customers rarely think to write a review. Unhappy ones always do. We set up the asking, at the right moment and in your voice, so your Google profile reflects how good you actually are.
- A thank-you that evening
- A concern? Clinic manager hears the same night
- Every new review replied within a day
- Forty reviews after ten years in business
- Asking feels awkward, so nobody asks
- One bad review sits unanswered at the top
- Competitors with worse service show up above you
We ask first. Then we set it up your way.
When is a customer happiest with you?
The request goes out then: after delivery, after the second visit, after the result.
How would you ask in person?
A short personal message from your number, with a one-tap link to your review page.
What if someone isn't happy?
Your manager hears about it the same day and can make it right. Everyone still gets the same link. We don't filter who gets to review you.
Who replies to reviews?
New reviews alert your team, with time to reply properly instead of hurriedly.
How this could look for a dental clinic.
Reception asked some patients in person. A handful followed through in a good month.
Patients get a message the evening after their treatment is complete. Any concern they mention reaches the clinic manager the same night. New reviews get a reply within a day.
An illustration of a typical setup. Yours will follow how your business works.
This is one part of how FLO works.
On its own, this fixes one thing. Connected to the rest, a lead becomes a booking, the booking becomes work for your team, the work gets checked, and the customer gets asked how it went. That's when a business starts running on systems instead of reminders.
Tell us how your business works. We'll show you what it could look like.
No demo script. A conversation about your business, your customers and what's slipping today.
We take on only a few new businesses each month. The first months need real attention, and we don't rush them.