by FidusPatients remember how you made them feel. Including after they left.
Most clinics are good at care and stretched at everything around it: calls during OPD, appointment reminders, follow-ups after treatment. We sit with you, understand how your clinic runs, and set up the systems that keep patients looked after when your front desk is busy.
- Calls during OPD hours go unanswered
- Appointment reminders depend on the receptionist remembering
- Patients due for a follow-up never hear from you
- A few unhappy reviews outweigh hundreds of happy patients
The same enquiry answered your way.
Every business has its own right moment and its own tone. We set it the way your clinic should behave, after a conversation with you.
A short acknowledgement with available slots straight away. Confirmation and directions on booking, a reminder the evening before. If they don't pick a slot, the front desk calls at 10 am, because elderly patients often prefer a voice.
And the work behind it.
Winning the customer is half of it. We also set up who does the work, who checks it, and who hears when it's stuck.
- Treatment completed: follow-up date set by the doctor
- Reminder before the follow-up, with a one-tap booking
- Feedback asked the evening after the visit
- Any concern reaches the clinic manager the same night
We study your business before we build.
Our team is based in Mohali, so for clinics in Mohali we come to you. The first conversation happens at your place.
We take on only a few new businesses each month. The first months need real attention.
Tell us how your clinic works. We'll show you what it could look like.
No demo script. A conversation about your business, your customers and what's slipping today.
We take on only a few new businesses each month. The first months need real attention, and we don't rush them.