New in FLO: assign WhatsApp leads to an agent — human or AI
FLO workflows now assign each WhatsApp lead to a named owner with a due time — and that owner can be a person or an AI agent. Appointments and documents included.
The newest version of FLO closes the gap between an enquiry arriving on WhatsApp and somebody actually owning it.
Leads that land on your WhatsApp number can now be routed by rule — product, branch, city, value or round-robin — and assigned to a specific agent with a response deadline. If that deadline passes, the lead escalates rather than going quiet.
An agent is an agent
The part worth understanding: the assigned agent can be a member of your team or an AI agent, and the workflow treats them identically. Same assignment, same due time, same escalation path, same visibility in the pipeline.
In practice most businesses split it by strength. The AI agent acknowledges instantly at any hour, asks qualifying questions, answers routine queries from your own material, and hands over to a named person the moment the conversation needs judgement. The customer experiences one continuous chat.
Workflows that end in an action
Multiple numbers
Businesses running a separate WhatsApp number per branch, or splitting sales and support, can manage them together while each number keeps its own local team.
All of it runs on the official WhatsApp Business API — approved templates, no ban risk, no unofficial senders.
Running a business on WhatsApp? FLO automates the follow-up.
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