Quick answers before you wait

Plan pricing covers FLO platform access and features. Third-party usage charges apply separately — WhatsApp conversation fees (billed by Meta), SMS gateway costs, and email credits are charged based on your actual usage and are not included in the plan price.

Refund eligibility depends on the plan and usage. See the full Refund & Cancellation Policy for details. FLO Konnect includes a 7-day money-back guarantee provided no paid outbound messages have been sent.

Yes — you can upgrade as your team and workflows expand. We'll recommend the cleanest plan for your stage. Book a demo or WhatsApp us to discuss.

The first 100 teams onboarding FLO receive 35% off. This is a limited offer — see the Builder Support Initiative or contact us via WhatsApp to request a coupon before it's paused.

WABA (WhatsApp Business API via Meta) is the official, compliant route to send WhatsApp messages at scale. Unlike the standard WhatsApp Business app, WABA allows automated sequences, bulk broadcasts, and template-based outbound messaging — all within Meta's policy. FLO uses Official WABA so your number isn't at risk of being banned.

Delivery depends on Meta's infrastructure, template approval status, your account quality rating, and the recipient's WhatsApp settings. If you're experiencing delivery issues, raise a support request with message examples and timestamps so we can investigate.

Yes. WhatsApp fees are charged by Meta based on conversation categories (marketing, utility, service) and the recipient's region. Your FLO plan covers platform features — WhatsApp usage is billed separately by Meta to your registered account.

In most cases yes, but it depends on the current state of the number and whether it's been used with unofficial bulk tools. We guide you through the WABA connection process after activation — raise a support request or book a demo if you want to discuss your specific situation first.

Yes — FLO uses a Bring Your Own Key (BYOK) model. You connect your own AI provider API key (OpenAI or compatible). All AI usage is billed directly to your provider account at their rates — FLO doesn't mark it up or proxy it. Your data stays in your AI account, not ours.

Agents are trained on your AI Brain (your knowledgebase) and can be assigned steps in workflows just like human team members. They can answer inbound queries, qualify leads, send template responses, and handle repetitive communication — 24/7, consistently, without supervision.

The AI Brain is your business knowledgebase inside FLO. You upload your product information, FAQs, pricing, processes, and tone guidelines. Your AI agents draw from this — not from generic internet knowledge — so responses are accurate and on-brand.

Yes — AI Funnels let you describe your offer and have AI draft a landing page or funnel. You edit and publish directly inside FLO. The same AI that handles your queries also builds your pages, using your AI Brain for brand-consistent output.

AI Brain, AI Agents, and AI Funnels are available on FLO GROW and FLO PRO plans. See the full plan comparison →

Most teams start with a lean setup — pipeline, lead capture, and a basic follow-up rhythm — within the first few days. Automation layers, WABA connection, and AI setup are added progressively once the core workflow is stable. We recommend not trying to configure everything on day one.

Yes — we guide you through import formats and structure so your pipeline stays clean and usable from day one. Raise a support request or mention it in your demo booking.

It's a 20-minute working session — not a product tour. We map your current lead flow, show you exactly how FLO fits your specific setup, and recommend the right plan for your stage. Book a demo →

Include: the exact steps you took, what you expected to happen, what actually happened, your browser and device, and the approximate time. Screenshots help significantly — we can attach them in the support form. This lets us trace logs and resolve faster.

Use the Support page. Select the closest category — billing, technical, WABA, or onboarding — and we'll route it to the right person.

FLO supports API/webhook triggers for connecting external tools — useful for abandoned cart recovery, lead capture from third-party forms, and custom automation. Specific integration guidance is available via support or demo.